Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use our website (the "Site") and purchase our products. By accessing or using the Site, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

1. Information We Collect

We only collect personal information that is necessary to provide and improve our services to you. The information we collect falls into the following categories:

1.1 Information You Voluntarily Provide

When you register an account, place an order, or contact us through the contact form on the Site, you may provide us with the following personal information:
  • Basic identification information: Name, email address, phone number;
  • Order and shipping information: Shipping address, billing address (if different);
  • Communication information: Content of messages you send to us via the contact form or other communication channels on the Site.

1.2 Information Automatically Collected

When you browse or use the Site, we may automatically collect certain technical and usage information through cookies and similar tracking technologies. This information includes:
  • Technical data: IP address, browser type and version, operating system, device model, and information about your internet connection;
  • Usage data: Pages you visit on the Site, time spent on each page, click-through rates, search queries, and other browsing behaviors.

2. How We Use Your Information

We use the collected personal information for the following legitimate purposes:
  • Process and fulfill your orders: Verify your identity, arrange shipping, and complete transaction settlements;
  • Provide customer support: Respond to your inquiries, resolve issues related to your orders or use of the Site, and provide after-sales services;
  • Improve our services and the Site: Analyze user behavior to optimize the Site's functionality, user experience, and product offerings;
  • Ensure website security: Detect and prevent fraud, unauthorized access, and other security risks;
  • Send you important notifications: Including order confirmations, shipping updates, and changes to our policies (if any).
We will not use your personal information for any purpose not stated in this Privacy Policy without obtaining your prior explicit consent.

3. Storage of Your Information

We store your personal information on secure servers located within the United States. We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. After the retention period expires, we will securely delete or anonymize your personal information to ensure it can no longer identify you.

4. Sharing and Disclosure of Your Information

We respect your privacy and will not sell, rent, or otherwise disclose your personal information to third parties for commercial purposes, except in the following circumstances:
  • With service providers who assist us in operating the Site and providing services: Such as logistics companies (to deliver your orders), payment processors (to complete transactions), and IT service providers (to maintain website functionality). We will sign strict data processing agreements with these third parties, requiring them to protect your personal information in accordance with this Privacy Policy and applicable laws;
  • In response to legal requirements: We may disclose your information if required by law, court order, or government authority;
  • To protect our legitimate rights and interests: When necessary to defend against legal claims, prevent harm to you or others, or protect the security and integrity of the Site.

5. Your Rights Regarding Your Information

You have the following rights regarding your personal information, and we will provide convenient channels for you to exercise these rights:
  • Right of access: Request to access the personal information we hold about you;
  • Right of correction: Request to correct inaccurate or incomplete personal information;
  • Right of deletion: Request to delete your personal information if it is no longer necessary for the stated purposes, or if you withdraw your consent;
  • Right to withdraw consent: Withdraw your consent to our use of your personal information (where the use is based on your consent), without affecting the legality of the information processing conducted before the withdrawal.
To exercise any of the above rights, please contact us through the contact form on the dedicated Contact Us page of the Site. We will respond to your request within a reasonable time frame.

6. Security of Your Information

We take the security of your personal information seriously and adopt appropriate technical and management measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include data encryption, access control, regular security audits, and employee training on data protection. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your information.

7. Cookies and Similar Technologies

Cookies are small text files stored on your device when you visit the Site. We use cookies to recognize your device, remember your preferences, improve website performance, and analyze user behavior. You can adjust your browser settings to refuse cookies or notify you when cookies are being sent. However, if you disable cookies, some functions of the Site may not work properly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in laws, regulations, or business needs. When we make material changes to the Privacy Policy, we will notify you by placing a prominent notice on the Site. Your continued use of the Site after the changes take effect will constitute your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through the contact form on the dedicated Contact Us page of the Site.